Effective date: August 5, 2026
Terms of Service
These Terms of Service (“Terms”) govern your use of smorristravels.com (the “Site”) and any advisory services we provide through the Site, whether you pay for them or we provide them free of charge (the “Services”), offered by Smith ERG LLC, a Colorado limited liability company doing business as SMorris Travels (“SMorris Travels,” “we,” “us”). By using the Site, or by purchasing or accepting a Service, you agree to these Terms.
1. What we do
SMorris Travels provides points and miles strategy advice and award search guidance. We are an advisory service. We research, model, and recommend; we do not book travel for you, and we do not act as a travel agency or seller of travel.
2. What we do not do
- We do not book, purchase, or hold reservations on your behalf. You make every booking yourself, directly with the airline, hotel, or other supplier, using your own accounts and payment methods.
- We do not collect, hold, or transmit funds intended for airfare, lodging, or any other trip cost. Our fee is for advisory time only.
- We do not request or store your loyalty program usernames, passwords, or account credentials. Any account information you share with us is used only to give you advice and is never used to log in on your behalf.
- We do not receive commissions, referral fees, or other supplier compensation tied to the advice we give in a paid advisory engagement. See our FTC Disclosure below for how this differs from the free content on our blog.
3. Fees and payment
Fees for Services are stated at checkout and processed through Stripe. Your card statement will show a descriptor similar to “points advisory services.” Fees are for our advisory time and are separate from, and never include, the cost of any flight, hotel, or other travel product you ultimately book. Some Services are provided free of charge, such as a complimentary award audit. A free Service carries no fee, and every other provision of these Terms applies to it exactly as it applies to a paid Service.
4. No guarantee of results
Award availability, transfer ratios, and program rules change, sometimes with no notice, and are controlled entirely by the airlines and hotel programs, not by us. We give you our honest read of the options based on our research and experience. We cannot guarantee that a specific redemption, price, or award seat will be available when you go to book it.
5. Where we offer Services
Our advisory Services are not currently offered to, and may not be purchased or otherwise accepted by, residents of California, Florida, Hawaii, or Washington State, or for trips originating in those states, in order to stay outside the Seller of Travel registration requirements those states impose on booking-related services. This applies to free Services in exactly the same way it applies to paid ones. If you are located in one of these states, please contact us directly before requesting a Service.
6. Your responsibilities
You are responsible for reviewing any advice we give against the airline’s or hotel’s actual terms before booking, for making the booking yourself, and for keeping your own accounts and credentials secure.
7. Limitation of liability
To the fullest extent permitted by law, Smith ERG LLC is not liable for losses arising from bookings you make, award availability changes, program devaluations, or errors in information provided by airlines, hotels, or other third parties. Our liability for any claim is limited to the fee you paid for the Service giving rise to the claim.
8. Intellectual property
Content on this Site, including guides, photos, and the SMorris Travels name, belongs to us. You may not republish or resell it without permission.
9. Changes to these Terms
We may update these Terms as our Services or the law change. The current version is always posted here.
10. Contact
Questions about these Terms: jeremy@smorristravels.com.
Engagement Letter
This Engagement Letter applies to any advisory Service from Smith ERG LLC d/b/a SMorris Travels, whether you purchase it or we provide it free of charge, and supplements the Terms of Service above. Where the two conflict, this Engagement Letter controls for the specific engagement it covers.
1. The engagement
Your engagement is the Service and Fee shown on your order confirmation or, for a free Service, in our written confirmation of it, where the Fee is $0. That confirmation, not a fixed price list, is the record of what the engagement covers and what it costs. Scope is limited to the specific trip, points balance, or question you told us about at intake; it does not extend to future trips or unrelated questions unless you begin another engagement.
2. What you get
Within the scope above, we will review the information you give us, research the relevant points and miles programs and award space, and give you our specific written recommendation: for example, which points to use, which transfer partner, what to book, and how to book it. Delivery format and timing depend on the Service.
3. What we need from you
Accurate, complete information about your points balances, program memberships, travel dates, and preferences. We cannot give good advice on incomplete or incorrect information, and we are not responsible for recommendations that turn out wrong because the information we were given was wrong.
4. Advisory only, no booking, no funds, no credentials
We do not book anything for you, we never touch or hold trip funds, and we never ask for or store your account credentials. You keep full control of your accounts and you make every booking yourself. This is true no matter which Service you purchase.
5. Fees
The Fee is due at checkout via Stripe and covers our advisory time for this engagement only. It is not refundable once the work described in Section 2 has been delivered, because our time has been spent; if we are unable to deliver (for example, if the points balance or trip you described turns out not to support any reasonable redemption), we will tell you and refund the Fee.
6. No guarantee
See Section 4 of the Terms of Service above. Award space and program rules are outside our control and can change between when we advise you and when you book.
7. Confidentiality
We keep the account and points details you share with us confidential and use them only to deliver this engagement.
8. Term
This engagement is complete when we deliver the recommendation described in Section 2, or 30 days after the engagement begins, whichever comes first, unless we agree in writing to extend it.
9. Acknowledgment
By purchasing or accepting a Service, you confirm you have read this Engagement Letter and the Terms of Service and agree to both.
FTC and Advertising Disclosure
SMorris Travels is a real husband-and-wife travel blog and points advisory practice. Here is how we make money, so you know where our recommendations are coming from.
Free content (the blog). Some links on this Site, in guides, hotel reviews, and destination posts, are affiliate links. If you click one and book or buy something, we may earn a small commission at no extra cost to you. We only link to hotels, tours, and products we have actually used or would recommend without the commission. Where a post contains affiliate links, that post is monetized this way; the opinions and honest negatives in it are still ours.
Paid advisory Services. When you pay us directly for a call, a points strategy session, an award search, or any other advisory Service, that fee is our only compensation for that engagement. We do not receive commissions, referral fees, or other payments from airlines, hotels, credit card issuers, or any other supplier tied to the advice we give you in a paid engagement. Our recommendation is not influenced by which airline or hotel pays better; most programs we recommend pay us nothing at all.
Our own trips. Case studies and “how we did it” write-ups on this Site, including the ones we use to show what our process can do, describe our own travel and our own points, unless we say otherwise. We do not accept free trips or complimentary stays in exchange for coverage, and we say so on any page where that is not true.
Questions about a specific page’s monetization: jeremy@smorristravels.com.